Last Updated: 22nd January 2024
Shipping & Returns
Order Processing
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Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
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Please note that orders placed after 12:00 PM (local time) may be processed the following business day.
Shipping Methods
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We offer standard and expedited shipping options.
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Shipping rates and delivery times will be calculated at checkout based on your location and chosen shipping method.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information.
International Shipping
We currently offer international shipping. Shipping rates and delivery times for international orders will be calculated at checkout.
Lost or Stolen Packages
Outreach Innovations Limited is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.
Return Policy
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We offer a 30-day return policy from the date of delivery for most products.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return
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To initiate a return, please contact our customer service team at customer-service@outreachinnovations.com with your order number and reason for return.
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Our customer service team will provide you with a return authorization and instructions on how to return the item.
Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
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We recommend using a trackable shipping service to ensure that your return is received.
Refund Process
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.
Exclusions
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Some items may be non-returnable, including but not limited to personalized or custom-made products.